Process vs. Practice: How Work Gets Done
Date: July 30-August 24, 2012
Instructor(s): Tim Williams
Grade Option: Pass/No Pass
Registration Deadline: 06/29/2012
There are many examples of large (re)systemization projects within organizations that do not deliver on the promise of the technology and, in fact, result in adverse business impacts. With the increasing rate of technological innovation, there is a commensurate increase in the temptation to engineer technological solutions for process problems within an organization. This approach often ignores the impact to organizational culture, social knowledge, and other issues that are critical to an organizational success. This short course examines the interplay among those issues with various technological approaches and offers ideas for optimizing the performance of the organization and the systems that support it.
Online registration not currently available for this course