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Applied Research
2000 Capstone Abstracts
Biometric Security: A Review of Fingerprint and Iris Scanning Technologies, Markets, and Privacy Issues
Neil August
Technology has increased the business-to-business and business-to-consumer flow of personal information. In turn, security access control requirements are being raised as traditional methods are proving insufficient. This conceptual analysis study reviewed published documents from 1996 to 2000, in order to collect data to assist security professionals to gain an understanding of biometric security technologies in general. The study details fingerprint and iris scanning technologies, their current uses, and issues around privacy connected to their use.
A Summary of Methods for Use by Knowledge Managers Involved in Implementing or Improving Organizational Knowledge Creation strategies
Beth Barrer
Knowledge management has become a key strategic objective in many of today's organizations. A critical component of that strategy is the creation of organizational knowledge. The knowledge creation model developed by Ikujiro Nonaka and Hirotaka Takeuchi (1995) provides a foundation for identifying appropriate knowledge creation activities. Methods for knowledge creation were derived from selected literature. Methods and resources for organizational knowledge creation are presented for knowledge managers who are developing their organizational knowledge creation strategies.
Correlating First Quarter 2000 Sales Performance and MCIF-Line Usage within the Oregon Bank of America Branch System
Kurt Bonnema
This study investigates the relationship between branch level sales performance and the usage of MCIF-Line in the state of Oregon at Bank of America. Data was collected from MCIF-Line logs and products sales during the first quarter of 2000. The state of Oregon as a whole showed no significant correlation between MCIF-Line usage and sales performance. A positive correlation was found, however, in two smaller sub segments, Districts C and D.
An Evaluation of Three Message Broker Systems for Enterprise Application Integration
John Brock
This study evaluates three message broker systems for enterprise application integration. Message brokers include ActiveWorksÈ, ActiveEnterpriseÈ and BusinessWareÈ. Evaluation research is used to determine the relative merit of eight attributes including adapters, administration, transformation, platform support, scalability, extensibility, security and messaging. Data, both vendor and independent, was published between 1996 and 2000. Outcomes include a descriptive summary and a rated evaluation of attributes. Outcomes are designed to be generalized to criteria unique to many companies.
A Study of Selected Key Issues to Consider when Implementing Monetary Team Incentives to Motivate a Virtual Project Team
Leo Cuellar
Compensating teams often proves challenging to employers, particularly related to virtual teams. Using content analysis, this study examines the issues, as defined by Fredric Crandall and Marc Wallace (1998), and Steven Gross (1995), that arise when implementing monetary team incentives. The purpose of this study is to provide managers with a description of issues to increase their chances of implementing monetary team incentives in order to ultimately contribute to the overall performance of organizations.
Selected Benefits and Challenges of Outsourcing within Public Health & Human Services Organizations: Results of a Survey
Karen Hix
Changes in legislation, industry privatization, rapidly changing technology, high demand for technical workers and the need for flexibility in the workforce have managers of public health and human service organizations looking toward outsourcing as an option for addressing business requirements. A review of existing references from 1994 to 1999 and a survey of managers of public health and human service organizations identify selected benefits and challenges of outsourcing within this industry. Conclusions are presented as recommendations for managers of public health and human service organizations to help guide decisions about outsourcing.
The Impact of Digital Video-on-Demand: A Study of the Correlation between Price and Video Distribution Windows
Michael Johnson
This exploratory study correlates the price a VOD consumer is willing to pay to view a movie and the length of time the movie has been in release. Data gathered by telephone survey is analyzed using statistical methods to conclude that price is weakly associated with distribution window in a negative correlation. Further research is warranted to confirm price point, as well as a multivariate study to correlate additional factors of convenience, variety, and popularity.
Computer Training for Nurses: A Review of Training Techniques to Optimize Transfer of Training
Ivy Holt
Computer training for nurses is an essential requirement for the conversion in health care to computerbased patient records. Training is expensive, with an estimated transfer rate of less than 20% to the work place. Techniques to optimize transfer of training emerged from a review of selected references published from 1991 to 2000. Results are presented as a list of techniques to facilitate transfer of training to be considered during the development of training programs.
Staffing Strategies For Higher Education Information Technology: A Study of Four Approaches
Karen King
Within the context of a general IT workforce shortage, this study explores staffing strategies used in Oregon higher education through review of IT workforce literature, EDUCAUSE data, salary information, and July 2000 survey responses. In a state with the fastest growing demand for IT workers, this study finds that of four approaches (recruiting/retention, students/interns, outsourcing, and contracting) Oregon institutions rely most on recruiting and retention, though the lack of competitive salaries continues to be problematic.
This author of this study is the recipient of the 2000 AIM Director's Capstone Award.
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Interpretation and Augmentation of Costa's Web Content Management Taxonomy and Process
Petra Langwald
Creating, managing and delivering web content is increasingly important to companies as they realize that competitive advantage is connected to effective content management. This study examines selected web content management processes. Data for this study was collected from literature published between 1997 and 2000. Results are presented in the form of a descriptive table based on a taxonomy provided by Costa (1998), to be used by decision makers responsible for implementation of content management solutions.
A Study of the Ways in which the North American PCS Network is Prepared to Support Mobile Digital Devices
Russell Mickler
Mobile digital devices are rapidly being deployed by major United States organizations in effort to keep pace with emerging wireless technologies. This study identifies how the North American wireless PCS (Personal Communications System) network supports mobile computing in terms of three criteria: Business Infrastructure, Application Development, and Security. Data for this study was collected from industry literature dated January 1996 to May 2000. Results are presented as factors affecting implementation, based on the three criteria.
Examination of Selected Conditions affecting Public Network Convergence: The Integration of Separate Voice and Data Services onto a Single Packet Network
Shannon Morris
Voice, data, and multimedia communications have increased rapidly the past several years. Maintaining separate voice and data networks is expensive. Integrated voice and data networks based on IP architecture promise drastic improvements in performance, connectivity and costs. A review of literature from June 1997 to March 2000 explores the conditions surrounding the migration of voice traffic to a data model. Conclusions are presented as list of conditions that impact implementation of a converged public network.
A Study of the Digital Cellular Technology of Code Division Multiple Access (CDMA) and Time Division Multiple Access (TDMA) as Solutions to Increasing Capacity on the Analog Network
Norman Newkirk
In order to add more customers, analog cellular companies need to increase the capacity on their networks. This study examines two digital technology solutions that can provide capacity gains: CDMA IS-95 and TDMA IS-136. A literature review was conducted on collected data from telecommunication literature published between 1994 and 2000. Results are presented as a list of definitions and features for radio frequency and system engineers concerned with increasing capacity on their analog network.
A Study of Two Conditions that Impact the Narrowband Frequency Development of Law Enforcement Wireless Communications Systems.
Steve Noel
Law enforcement agencies have been directed by the Federal Communications Commission to migrate wireless communications system development to narrowband channel operation. This study examines two conditions impacting the development of law enforcement wireless communications systems: interoperability, and project management. Data for this study was collected from industry and government literature published from January 1989 to August 2000. Results are presented for law enforcement officials to aid in integration of wireless communications systems with core missions.
Organizational Learning as a Prerequisite to Environmental Sustainability: An Analysis of Attributes at Two Selected Companies
Audra Ruyle
Environmental sustainability is an emerging management concept. Businesses that have the attributes of learning organizations are more likely to deal successfully with the fundamental changes required to manage in an environmentally-sustainable way. Through a content analysis of selected literature published from 1990-2000, this study develops an annotated list of the most prevalent learning organization attributes at Patagonia and Tomês of Maine, two companies that have adopted environmental sustainability as part of their management strategy.
Criteria for Evaluation of the Effectiveness of a Survey Designed to Measure Organizational Culture Change
Holly Schroeder
In trying to create organizational culture change, many organizations rely on surveys of organization members to determine the degree to which the change is progressing. A review of selected literature identifies criteria by which an organization can evaluate the validity of an organizational survey designed to measure culture change. The use of these criteria is then demonstrated in a pilot test on a survey developed at the Oregon Department of Environmental Quality.
An Overview of the Application Rental Model: A Summary of Services by Three Selected Application Service Providers (ASP) and Enabling Technologies of Application Hosting Over Networks
Chizuru Sezai
Driven by advancements in Internet-related technology and demands for solutions to the increasing complexity of software applications management, Application Service Providers (ASP) have evolved who rent applications over a network. Selected literature published between 1996 and 2000 illustrates the application rental model for potential outsourcing clients by identifying services offered by three selected ASPs, Futurelink, Interliant, and USInternetworking, and enabling technologies. Findings are presented as annotated lists of service types and contributing technologies.
A Selected Study of the Benefits of Dialogue in Small Groups and Implications for Symbolic Dialogue in Larger Groups
John Spady
The purpose of this study is to examine the benefits of the use of dialogue as a strategy for the successful functioning of small groups. Using the methodology of grounded theory, literature published between the years 1990 and 2000 are examined and interpreted. Conclusions list the benefits of dialogue attributed to small groups and relate ways to scale them to larger groups using the technique of symbolic dialogue as defined by Spady and Bell (1998). For further information see: http://homepage.mac.com/jspady
Microcommerce and Payment Protocols: An Examination of Three Micropayment Systems -- Millicent, PayWord, and MicroMint
Barbara von Gaertner
This study examines three micropayment systems - Millicent, PayWord, and MicroMint, with focus on seven attributes, including security, anonymity, portability, durability, transferability, availability, divisibility, and user-friendliness. (Matonis, 1995) Selected literature from 1995-1999 addresses emerging digital cash technology, payment protocols and the role of cryptography as support for digital payment schemes. Results are presented as a comparative summary of attributes, to be weighted and matched against individual requirements profiles to insure optimal alignment to business needs.
Radical Versus Evolutionary Change Management Tactics: Patterns and Pitfalls in Ten Selected Case Summaries
Tim Williams
This study evaluated ten companies in which an existing business system was replaced by newer technology and where this replacement initiated organizational change. Case summaries were published between 1993 and 1999. Each presented a review of a company that employed either a radical or an evolutionary change management tactic. Each was examined for patterns of change management tactics and associated pitfalls. The patterns were identified and analyzed through a process of content analysis.
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