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Applied Research
2004 Capstone Abstracts
Factors that Influence the Design of a Knowledge Management System to Support Corporate Internal Intellectual Property Control
Hillary Collier, Process Specialist, Vertek Corporation
The purpose of this study is to identify factors that impact the design of a knowledge management system that supports corporate intellectual property. Such systems enhance corporate productivity and innovation. A literature review (1994-2004) and content analysis result in a roadmap for use by corporate decision makers, outlining a comprehensive set of factors addressing: information design and usability; groupware considerations; use of a knowledge repository; general KMS design factors and management of intellectual property.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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RFID Technology for Supply Chain Optimization: Inventory Management Applications and Privacy Issues
Tim Convery, Vice President Technology & Operations
Northwest Pump & Equipment Co.
This study explores the benefits and liabilities of using radio frequency identification (RFID) technology in supply chain management operations to support optimization as suggested by Byrnes (2004). Through content analysis, a review of RFID technology benefits is centered on goals relative to the optimization of logistics activities, specifically related to inventory management (Frazelle, 2002). The examination of liabilities focuses on the privacy framework described as the principles of Fair Information Practices (FIP) (FTC, 1998).
E-Commerce Website Design Best Practices for Executive Education Providers
Wilfred M. Curtis, The University of Michigan
Executive education providers rely on the Internet to attract students. This study identifies best practices for use by these providers in the design of e-commerce websites to attract registrations for open enrollment programs. Selected literature (1999 - 2004) was analyzed to identify website communication elements and design best practices. E-commerce communication elements and best practices are aligned with Sharp's (2001) six positive response action categories, supplemented with two emergent categories: strategic planning and performance metrics.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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Improving State Legislative Websites through Adaptive Web Technologies in Support of Public Access and Public Interaction
Andy Harvey, Webmaster, Nevada Legislature
The Internet is increasingly considered a crucial component of revitalized civic participation in the United States. The potential for e-government raises expectations of citizens, for information that is visible, accessible, usable, and useful (OMB Watch, 2001). Governments are falling behind private-sector businesses with regard to the introduction of new technologies. This study examines recently developed web technologies adaptable by users, to provide a more personalized, customized Internet experience in support of public access and interaction.
IT Outsourcing in US Hospitals: Potential Benefits and Risks
Trevor Jacobson, Systems Analyst, Decision Support Department, Southwest Washington Medical Center
Faced with complex information system needs and narrow profit margins, large US hospitals are outsourcing IT support as a solution. This study examines current trends in IT outsourcing in US hospitals as reported in trade journals and vendor white papers. Research on IT outsourcing in other industries from (1990 to 2004) is examined to provide a comparative context. Potential benefits and risks are presented to help hospital executives make better-informed decisions regarding IT outsourcing.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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Wireless Local Area Network Security: A Study of Available Controls for HIPAA Compliance
Gary Mayer, Technology Architect, The Regence Group
Security controls that comply with HIPAA security and privacy rules are available to mitigate the risks of Wireless Local Area Networks (WLAN). Controls are classified according to effectiveness in meeting HIPAA requirements. Content analysis on selected literature published from 2002 to 2004 was done to identify threats, vulnerabilities and controls that affect the security and privacy of information transmitted on WLAN systems. Effective controls are discussed and a recommendation is made to enable HIPAA compliance.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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Developing a Records and Information Management Program in Line with Oregon Laws, ISO Standards and Best Practices
James Mullen, Records Manager, The Oregon University System
According to Pemberton (2004), records and information management (RIM) programs add value to organizations and reduce costs and risk. This study reviews Oregon laws, ISO standards, and best practices in selected literature (1991 - 2004). These are compared to policies and procedures revealed in OUS internal documents and selected interviews. Results are presented for review by OUS management, to be used in support of a well-planned and implemented RIM program, appropriately authorized and supported.
E-mail Overload: A Review of Employee E-mail Management Problems and Solutions to Consider When Designing a Targeted Skills-Based Training Program
Lynda Olin, Research Administrator, Colorado State University
E-mail volume continues to grow and many employees are unable to manage it (Kubicek, 2003). Employees can learn e-mail management skills, but most organizations do not offer e-mail training (Kubicek, 2003). This conceptual analysis study reviewed documents published between 1995 and 2003 to determine key problems and solutions. Results of the study can be used to inform the design of a customized e-mail skills training program that in turn, can reduce stress and increase productivity.
Knowledge as a Strategic Asset: Aligning Knowledge Management Practices in Support of Strategic Management Processes and Goals
Ben Pacewic, Manager, Data Analysis & Reporting, PacificCare Health Systems
Knowledge is a valuable driver of business strategy (Zack, 1999b). Establishing the link between knowledge and strategy is essential for competitive advantage (Von Krogh, Ichijo, & Nonaka, 2000). A content analysis (Palmquist, 2001) of selected literature in the areas of knowledge management (published 1996 – 2004) and strategy (published 1986 – 2004) provides the foundation for development of the connection. The outcome of this study is a table for evaluating several methods of linking knowledge and strategy.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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Investigative Strategies for Internet-based Hate, Bias, and Terror Crimes
Rick Putnam, Detective Sergeant, Investigative Services Bureau, Springfield Oregon Police Department
This study examines the investigative strategies law enforcement professionals are implementing to meet the challenges of Internet-based hate, bias, and terror crimes. Internet-based strategies are compared to conventional hate, bias, and terror investigative strategies already in use by law enforcement. The result is the design of a comprehensive guide for law enforcement personnel to use when investigating such crimes, including specific key questions to ask, decisions to make, and procedures for seizure of electronic evidence.
Fundamental Practices for Security of Information Assets In the Small to Medium Sized Organization
Roger Sample, Technology & Information Management, Portland VA Medical Center
Securing information assets is not a one-time activity, but involves a continuous risk assessment. This study identifies practices for managers in small to medium sized organizations who need to establish minimum security levels. Selected literature published from 1998 to 2003 was analyzed to identify common practices. Findings are presented in a set of eighteen practices, aligned with Allen's five basic steps of Harden/Secure, Prepare, Detect, Respond and Improve (2000), and categorized as strategic or operational.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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Patient Portals: An Internet-Based Tool Supporting Patient Information Needs and Providing a Competitive Advantage for Healthcare Organizations
Eric Schnebly, R.Ph., Manager of Pharmacy Services, Legacy Mount Hood Medical Center
According to O'Connor (2003), patient portals help patients make informed decisions about healthcare, thus improving both patients' and providers' satisfaction with the decision-making process. In this study, literature published between 1996 and 2004 is examined to determine elements of a patient portal and strategies that contribute to competitive advantage in the healthcare industry. A discussion is presented for CIOs and CMIOs to demonstrate the potential role of a patient portal within an IT strategic plan.
Information and Technology Managers as Influential Change Implementation Agents: An Organizational Culture Perspective
Tye Trimpey, Information Technology Department, Josephine County, Oregon
This study examines change implementations and opportunities for information and technology managers to influence organizational culture as part of the change process. Four cultural traits offered by Denison and Mishra (1995) (involvement, consistency, adaptability and mission) are aligned with four change concepts (IT change implementation, strategic change management, impact of change and organizational learning). Selected literature (1980 – 2004) is analyzed to produce a reference for use by managers when planning and implementing technological changes.
The author of this study is a recipient of the AIM Director's Distinguished Capstone Award.
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Using Systems Thinking Tools as a Process Strategy to Analyze the Failed Baggage Handling Software Implementation at the Denver International Airport
Rick Wallace, Sr. Software Engineer, Corillian Corporation
This study examines how information technology professionals can apply systems thinking tools, specifically systems archetypes and feedback loops (Senge, 1990), into software implementation processes. The goal is to meet key success factors including requirements management, communication, detailed functional requirements and project goal fulfillment (Sivkovic, Hericko and Roxman, 2002). The case of the failed baggage handling software implementation at the Denver International Airport is used to demonstrate the application.
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