This short course will provide an overview of Six Sigma, the DMAIC (Define, Measure, Analyze, Improve and Control) process, and key tools used in each phase of the process. The curriculum will cover project charters, communications, process mapping and simplification, CTQs and value stream analysis, as well as reviewing Lean processes and discussing the common Lean tools such as 5S, 5 Whys, Gemba, and Poka Yoke. Students will gain knowledge about Lean Six Sigma through readings, lectures, videos and group discussion and interaction. By the end of the course, each student should be able to demonstrate at least three Six Sigma tools, complete a process mapping exercise, and have practical knowledge of how to approach business process improvement using Lean Six Sigma.
Pande, P. S., Neuman, R. P., & Cavanaugh, R. R. (2002). The Six Sigma way team fieldbook: An implementation guide for process improvement teams. New York, NY: McGraw-Hill. ISBN 978-0071373142
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The Applied Information Management Master's Degree is an Interdisciplinary Studies program through the Graduate School.